Our team is our most important asset. Together they bring a diverse range of expertise, knowledge, skills all to ensure each individual help desk ticket and project is completed on time, on budget and to client satisfaction.
Co-founder of Escone Solutions, Kevin has been here from the start of this wild ride. In fact, he built the roller-coaster! A lover of Rugby Union, Muay Thai, dog walks with Haggis and a Gin & Irn Bru, Kevin certainly is a character around Escone. Kevin is involved in all pieces of the Escone portfolio, and knows how to get the best result for our clients - no matter what sector they operate in.
Co-founder of Escone Solutions, Mike built the rollercoaster with Kevin! He is one of the key pieces to the Escone puzzle, closely managing operations. An avid green tea drinker and Dons (Aberdeen FC) fan, Mike likes to be involved and make sure everyone is happy and working well.
Outside of work Mike is a family man as well as enjoying a beer every once in a while. As well as keeping himself fit, Mike can also be found jumping on the front line to aid ticket resolutions!
Alice is one of the longest serving colleagues at Escone and has been instrumental to our journey of growth. Primarily responsible for eBIS projects, Alice supports client’s day to day requirements ensuring they are happy and supported.
Away from work Alice is an active individual who can be found up the Scottish hills or working out in the gym or at home. WARNING: Pre 10am make sure Alice has had a coffee! Alice also enjoys cooking and spending time with friends and family.
Bridget has been with Escone since 2016 and joined the company as the Support Manager, managing the Escone Assist helpdesk operations and support function. Bridget has recently changed role and is now Head of Consulting, heading up and coordinating the consultancy side of the business, and ensuring that Escone can benefit customers via consultancy as well as managing and mentoring Business Analysts internally.
The musical member of the team, Bridget is a singer/songwriter in an electronic duo and also presents a fortnightly radio show promoting unsigned, independent and mainstream artists.
Jodie joined Escone as a 16-year-old apprentice straight out of school and has now progressed to being our Support Lead. Jodie is responsible for the day to day running of the helpdesk completing and responding to tickets that come into Escone.
A keen netballer Jodie brings a lot of confidence and youth know-how to the team in the way she approaches her work and colleagues. As well as walking her dog and being social with friends in her spare time.
Kay is our dashboard master. Being the main port of call in Escone for working with our partner Intuitive, creating dashboard suites for our clients. Kay also helps out with support tickets and project work as required so is an all-rounder! Outside of work Kay can be found working on her classic mini as well as keeping active.
Kay is a big fitness inspiration at Escone as she regularly participates in Tough Mudder challenges as well as cycling and CrossFit.
Sam is our friendly front-line ticket navigator. Being the first responder to help resolve helpdesk queries from clients. Sam has grown a lot since joining Escone and has developed a deeper knowledge of OpenAccounts and eBIS as well as regular inputs to project work.
Outside of work, Sam enjoys spending time with friends and family whether that’s going for food or drinks and being social. If you need to know anything about The Simpsons, Sam is your girl!
Darren does a bit of everything around here. Managing client projects, end to end process analysis, scoping and testing as well as general support. Another friendly face around Escone, Darren has been with us since 2018.
A big football and music fan and a fun fact – he was stood behind the French goal when James McFadden scored that wonder goal!
Douglas helps our clients operate at their peak with eBIS and OpenAccounts by aiding their queries. Solving their problems and making sure they are supported is what Douglas does best – he is a great team player. Working with Kay on our Intuitive support and project delivery, he is also involved in aiding with more technical issues and software deployments.
Outside of work Douglas is a fan of painting, playing musical instruments and socialising with friends.
Ewan joined us in 2020, working remotely from Edinburgh. He is our marketing and sales coordinator working with current and potential customers to keep Escone’s name out there.
Outside of work Ewan is very active playing semi-professional rugby for the Boroughmuir Bears and attending the gym regularly. He also enjoys socialising with friends, being outside in general and reading.
Apprentice Support Analyst
Leon joined Escone Solutions in 2021 as an apprentice to get stuck into assisting with helpdesk support tickets, providing first-line support to clients, and assisting the team with client reporting. Leon has been a terrific addition to the Escone team, he has settled in well and is an active presence in the office.
In his spare time, Leon likes to listen to podcasts and music, read whatever has caught his attention and even play some chess when he can.
Jon is one of our eBIS Avengers, helping clients with training, building forms and supporting with eBIS project work. He has learned a lot since joining in 2021! He has been a terrific addition to the team and is keen to build his reputation by undertaking anything that is asked of him.
Outside of the office, Jon likes to keep fit and is a keen boxer. He also looooovvvveesss movies. Previously he worked as a postman so he has gone from delivering parcels to delivering solutions.
Business Applications Support Analyst
Lewis is one of our first responders, being on the front line and a key part in the process of helping resolve queries and completing tickets. Joining in 2021 Lewis has fitted in incredibly well to Escone and has developed within his role, to the point that he has already been involved in delivering project work.
Footy fan Lewis likes to keep busy by either playing football, gaming or spending time with friends and family.