We are proud to announce that Escone Solutions have won a major new contract with the UK’s biggest sofa retailer, DFS.
The new round of business will give the country’s number one sofa manufacturer access to our team of super users with specialist knowledge and experience in business software allowing DFS’s staff to benefit from an enhanced level of application support.
The contract announcement with DFS sits alongside another two exclusive contracts secured this month, with the Lincolnshire Housing Partnership (LHP) and Aberdeen based charity VSA, also signing up to ‘Escone Assist’ – our company’s remote super user helpdesk to support ‘business as usual’ operations.
Steve Johnson, Head of Group Finance Systems and Transformation at DFS said:
“We at DFS are delighted to extend our working relationship with Escone to not only cover support for key Finance System projects but to also take advantage of their support offering for more day-to-day application activities.”
“The level of knowledge and expertise that Escone brings to the table is second to none, and they are playing a key role in our ability to maintain and grow our Finance System capabilities. We are on an exciting journey in the DFS Finance team and look forward to working closely with Escone to deliver this going forward.”
At Escone Solutions, we specialise in providing our clients with super user application helpdesk support, system implementation, and strategic planning as well as workplace application solutions. We help clients re-think their processes and procedures, bringing stability with a view to improving business performance and end user experience.
The new agreements will boost Escone’s growth plans as we continue to expand our client portfolio to include sectors out with the oil and gas industry, including construction, transport, housing, media, retail, and sport.
Commenting on the news Kevin Wyness, our Director and Co-Founder, said:
“We are thrilled to build on our relationship with leading UK retailer DFS to become their partner of choice for their financial application support requirements.
“We have been delivering bespoke projects for DFS over the last 18 months and to secure this exclusive contract with a market leader of this scale is the greatest recognition of our work.”
DFS will now have greater access to our in-house remote team with specialist knowledge and experience with OpenAcounts and eBIS.
“We are looking forward to playing a key role in how DFS manages, and controls change within their applications,”
“We are in a prime position to increase our support for DFS as they continue their commitment to delivering key integration projects in the next year and beyond.”
The wave of new contracts will also allow us to build on our already successful partnerships with LHP and VSA. Positioning ourselves with three defined market leaders underlines our focus to deliver high level personal super user service to a number of cross-sector industries.
The recent growth demonstrates the dedication and hard work by our team as we continue to focus on cementing our position at the forefront of the business application support market.
Kevin further adds:
“Securing this new business is a fantastic boost for Escone allowing us to secure employment and continue to grow a diverse client base,”
With over 25 years top-level experience as both software provider and customer, we thrive in partnerships with businesses working alongside them as a team, bringing the personal touch and acting as an extension of our clients’ teams.
Clients who count Escone Solutions as their preferred financial applications support partners include global players such as Abellio and Independent News & Media plc.